The Summerville Emergency Communications has launched Prepared Assist in its dispatch center.
Built by the company Prepared, the platform enables the 911 dispatch center to live stream, text and translate texts in 140-plus languages from mobile callers in real-time. Prepared Assist aims to improve the ability to respond effectively and efficiently to emergencies in the community.
“Prepared Assist will remove any language hurdles with real-time translation, enabling the community to provide responders access to live footage of their emergency while increasing their understanding of the situation for better outcomes,” said Douglas Wright, Summerville chief of police. “This technology is a game-changing service for 911 callers and their connectivity with our emergency communications center. We are very excited to launch this enhancement to the already robust suite of services we currently provide to our community.”
Participation in video during a call is entirely voluntary, and the caller’s consent is required. If the caller consents, the dispatcher will text them a live stream link, enabling them to activate live video with one click.
Texting can begin once the dispatcher sends a text. Any text sent in reply to them can be automatically translated if it is one of the 140-plus languages the platform can process.
According to a press release, the video call and text functions do not provide Summerville Emergency Communications with access to a caller’s phone contents or settings. This launch follows six weeks of preparation and training to ensure that our dispatchers and our team can properly utilize the platform.
To learn more about Prepared and Prepared Assist, visit Prepared911.com.
